Looking for Windows help?
If so, you’ve come to the right place!
Welcome to the MUSA Windows Support Desk!
If you’re having trouble with your Microsoft operating system, or related Microsoft applications and software, let us help you with no contract necessary! Our reliable experts have decades of experience with Microsoft and Windows products, and can help your company debug minor issues, or conduct a major transition or update. Our experienced project managers can assist your IT department complete projects within the expected timeframe, and in a efficient and cost-effective manner.
Our experts can work with you onsite, or remotely through instant messaging, email or phone for all kinds of Windows related support. MUSA’s consultants are especially skilled with SQL servers, Exchange, and active directory support.
Utilizing MUSA's resources allows your business to enjoy the economies of scale of a robust IT department without incurring the extensive costs and challenges of adding your own staff. Our technology professionals will integrate seamlessly with your existing staff as well as your ticket-tracking system, allowing us to resolve your incidents quickly and allowing your engineers to stay focused on their competitive advantage. For those in need of a complete turn-key solution, MUSA can handle your Tier 1, Tier 2 and Tier 3 requests as well as your project-related tasks. Our Linux architects and deployment teams will help you design and implement a solution that is customized to fit your needs and your budget, and configure either on-site or remote support as requested.
Whether you need support for an emergency situation, routine maintenance, a proactive system health check or anything in between, we have the skilled professionals who can diagnose your situation and provide the solutions you need, quickly and efficiently.
We provide the following:
| Windows Support |
Emergency Support and Solutions |
| Virtualization Support |
Quick Deployment Support and Solutions |
| System and Security Audits |
Routine Maintenance Support and Solutions |
| Remote or Onsite Administration |
Proactive System Health Checks |
| Linux/Open Source Support |
Documentation and Qualification |
For your convenience, we offer two types of service relationships:
On Demand Service - we will diagnose your situation and provide the solution you need on an incident-by-incident basis. After you complete our Ad Hoc Service Request Form, we will respond with the time required and cost to implement the solution. Once you agree to our proposed time required and provide payment via credit card for the proposed cost, we will implement the solution for you. If we can implement your solution at a lower cost than we quoted, we'll refund the difference automatically.
Click here to begin the On Demand Service process
Corporate Account Service - we will establish a vendor-client relationship with you to diagnose your situations and provide solutions to you on an ongoing basis. Once we have issued you a Corporate Account Number, you (or any number of people you designate) complete our Corporate Account Service Request Form for each incident as it occurs. We will respond with the time required and cost to implement the solution for each incident. Once you agree to our proposed time and cost required, we will implement the solution for you. We will then invoice your company on a monthly basis for the costs incurred during the prior month.
In addition to our services listed above, Corporate Account Holders are eligible to receive training materials from our GMP-trained technology professionals.
Click here to begin the Corporate Account Service process
